Frequently Asked Questions

A virtual assistant is a professional who provides administrative, technical, or creative assistance to clients remotely from a home office. As a VA, I help businesses streamline their tasks, allowing them to focus on their core activities.

I offer a wide range of services including administrative support, customer service, social media management, email management, scheduling, data entry, research, and more. My services are tailored to meet the unique needs of businesses, creatives, and non-profits.

Hiring a VA can save you time and money by handling routine tasks, allowing you to focus on strategic activities. It also provides flexibility, as you can scale services up or down based on your needs.

I specialise in supporting businesses, creatives, and non-profits working towards greater good in areas such as the arts, health & wellness, sustainability, conservation, alternative medicines and more.

I adhere to strict confidentiality agreements and use secure systems to manage and store data. Your information is always handled with the utmost care and privacy.

This includes using secure password sharing programs to keep your logons private.

I offer flexible working hours to accommodate different time zones and urgent tasks. We can discuss and agree on a schedule that works best for your business needs at your discovery call.

I use various communication tools such as email, phone, and video conferencing to stay in touch. Regular updates and progress reports are provided to ensure transparency and keep you informed.

My services are billed on an hourly basis through a retainer agreement. Payments are made via bank transfer.

I use project management tools and prioritise tasks based on deadlines and importance. This ensures that all clients receive timely and efficient service.

Yes, please see the testimonials page on my website from previous clients who have benefited from my services. This will give you an idea of my work quality and reliability.

I am proficient in MS Office, project management tools like Asana, communication tools like Zoom, accounting software like Zoho, design programs like Canva and various other software depending on the task requirements.

If I haven't used it, I will learn it. As a seasoned administrator learning new programs and systems is in my DNA.

I am adaptable and can handle urgent tasks or last-minute changes efficiently. I value clear communication and prioritisation help manage such situations effectively.

I have experience working with multiple non-profit organisations in various capacity, helping them streamline their operations and focus on their mission. My background in membership and not-for-profit organisations equips me to understand and meet their unique needs.

I have a strong customer service ethic and strive to provide exceptional service by being responsive, attentive, and proactive in addressing client needs.

I welcome constructive feedback throughout journey together and use it to improve my services to you and all my clients. Regular check-ins and open communication help ensure that I am meeting your expectations.

Yes, I can help manage your social media accounts, including scheduling posts, creating Canva designs and engaging with your audience to enhance your online presence.

I manage my work-life balance by prioritising tasks, planning meticulously, and staying organised. Self-care is also a key component of my routine, ensuring I remain energised and focused. This approach allows me to be fully present and productive in both my professional and personal life.

If you would like to end our collaboration or need to cancel a project, please let me know with as much notice as possible, either in writing or verbally (followed by an email).

If you choose not to renew your agreement as a retainer client, refunds are not available. However, I will ensure that any remaining hours are used to complete your work before concluding our collaboration.

For projects, you will only be responsible for covering any expenses incurred and for the work completed up to the cancellation date, based on the percentage of the project completed. If the project is cancelled after its completion, full payment as per the original estimate, along with any additional expenses, will be required.

You can get started by contacting me through my website or shooting me an email at natalie@unifiedadminsolutions.com.We will schedule an initial consultation at a convenient time for both of us to discuss your needs and how I can best support you and your business.

Following our chat I will email you a proposal and agreement for your review and signature if you'd like to go ahead.

Once your signed agreement is received I will book an hour kick-off meeting to gather all the information and details I need to get everything set up.

Then, see your to-do list vanish, and your stress levels reduce.

As a sole trader and small business owner, I offer a personalised and dedicated approach to each client. With a long career in administration and strong background in event management, community engagement, and administrative support, I bring a wealth of experience to my virtual assistant services. My diverse career experience allows me to understand and meet the unique needs of businesses, creatives, and non-profits.

By choosing my services, you gain a dedicated partner who is committed to your success and passionate about making a positive impact in the community and world.